Horrible service ever

I called oldmutual on the 13/10/2022to login a claim ..the experience was terrible . The advisor did not even want to get any details from me she was rushing me and telling me that " SHE HAS OTHER CLIENTS WAITING ON THE LINE YO REGISTER CLAIMS SHE WONT BE LONG WITH ME ON THE CALL TO GET ALL THE DETAILS ..I could even finish my story regarding the claim. And process was not explained to me as to what is going to happen from here going forward.

I them received an email saying my claim advisor is Merushka McCabe. Since then I haven't heard anything from her . I had to contact the call centre and they told me that she is on leave and no one took over the claim and she won't be in the hole week WOW ... so I must wait and have to figure it out myself as to what is happening with my claim and no one cares. And now I told that no one is going to contact me till they have feedback the assessor and I don't even know or have details of the assessor. I called the call center again today and no one know what is happening with my claim.. I am so disappointed and I think I made a bad choice with this. The service is bad,horrible and terrible 😑