Horrible Service by Mutual & Federal

<p>It has been a month and 3 weeks since i logged a car accident claim with mutual and federal and what is frustrating is the fact that i have to be the one who keeps on following up as no one is willing to keep me updated. In order to get through the allocated person for the claim it used to take weeks with no one answering calls or even emails until this was escalated and my broker was involved.</p> <p>I was assigned a courtesy car service with Avis on a week to week basis that kept on expiring and i should again be the one to call the insurance to extent those services.Now im told that i have to return back the courtesy car as it cannot be extended anymore. The question is should i be the one suffering since its taking them this long to repair something that is not that major?Im really not happy with these services considering i have been a loyal customer for more than 5 years now and this is the kind of treatment i receive for my first time car accident claim. Im hoping there are valid reasons for this kind of service. Do these people know the inconvenience behind their sloppy handling of these issues us consumers go through and should i really be inconvenienced in this manner.</p> <p>Somebody from Mutual & Federal needs to get to the bottom of this asap because i cant afford this inconveniece.<br />My claim number is ********** 29</p>