LL
Lebohang L
1 reviews | Active since May 2020
05 May 2020, 02:37
Horrible service
If there was a zero option I'd give it, I've been trying to get hold of them for weeks now to no avail. Even sent an email to cancel my policy because of the horrible services, or rather lack thereof, with no response and now they've debited from my account and left me with a negative balance which means extra bank charges for me. Worst insurance experience ever!!!
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Replies (1)
Old Mutual Insure's replyOfficial
05 May 2020, 08:21Dear Lebohang Lepelesane
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply05 May 2020, 08:21
Official
Dear Lebohang Lepelesane
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand