Horrible service

<p>I have had a accident on the 15 may 2017. As I write This on the 23 may 2017 I still have no feedback on my authorisation of my claim.i have contacted my broker who is always helpful and efficient, she had given me a number for the claims department as they operate separately.this is were my nightmare starts,I spoke to a lady called Paula who is as arrogant as they come saying why was I given her number. I advised I needed information regarding the claims assessor as my panel beater called me saying they are awaiting authorisation from Calvin who is the assessor and I was calling for information of the status of his report. She then advised very rudely that she had already spoken to my broker and she is not sure how long it's going to take as things don't get done in 10 mins.when I advised of my dissatisfaction of the service and process .she said THAT IS WHY YOU PAY YOUR BROKER. Firstly I'm shocked by the ********** service and complicated claims process by a corporate company like old mutual. Is old mutual not happy with there brokerage program that it insinuates brokers are useless ? Where do my premiums go to ? Am I treated as a second class customer because I have broker ? This vechicle I have cost about R150000.i also have another vechicle insured with mutual and federal worth more than R500000 and I'm shocked at this service.i pay almost R4000 per month for these premiums and you get people acting as though they are helping you out of the goodness of there heart.i finally understand the concept of you get what you pay for.this is my first post on hello peter as I don't really complaint but rather understanding of the situation so this has really taken me to another level.i don't expect a apology all I want is for people to be treated with empathy and professionalism.</p>