Horrible service!!!

<p>About 3 months ago, I had an unfortunate incident wherein a patient of mine drove into my car at work... Luckily the patient was insured and immediately agreed to settle the insurance claim. And wouldnt you believe it - we are both, and have been for many years, clients of Mutual and Federal. Working through their brokers at VKB, we soon finished all the necessary documents and quotations. <br />And so the waiting game began...</p> <p><br />According to the brokers, the claim was submitted and we even have a claim number! The person working with the claim was Shaun Bassett at the third party devision of Mutual and federal.<br />Being a patient man, I followed up with Shaun a month later, only to find out that there were no documents submitted for this claim... So I contacted the broker again who swore high and low that all the documents were submitte a long time ago, but that they would follow it up. A short while later I received an email stating that the documents were succesfully resubmitted.</p> <p><br />A few weeks later I contacted Shaun again - because I hadnt heard from ANYONE since... And Shaun again told me that he hadnt received any of my documents. <br />Taking it upon myself to forward the documents to him personally and comfirming with him that he had received ALL that were necesary... Which he did.</p> <p>Another week had passed, without ANY feedback from Mutual and Federal - so I decided to contact their customer service department. Spoke to a lovely lady who promised me that she would look into the matter and I would receive prompt feedback, put me at ease...</p> <p><br />Another week had passed without any feedback and I contacted Mutual and Federal again - but this time not telephonically, bur directly at their branch in town - and would you have guessed? No documents had been submitted for the claim.</p> <p>If this is the way that Mutual and Federal settles a Third Party claim - and even worse, one involving their own clients, I will be moving my business elsewhere.</p>