Horrible Service

My car was bumped by one of Mutual and Federal's clients and we went to the police station and filled in the paper work and submitted it all to the insurance. The first agent who helped named Uhuru did a splending job and he kept on calling me in the event whereby there was documents outstanding. He then confirmed that my case has been handed over to the Legal Team and Melissa is dealing with it. A week went by and no one called me from the legal team then on the 2nd week I decided to call the company since I need an update.<br> I've left Melissa more than one message to call me back and even went as far as sending her an email to no avail. Up until now she hasn't called me. This is pathetic service as it is up to the company to constantly keep the customer informed. All I want is my money so that I can be able to fix my car.<br> I want my money in my bank account before 13th of March 2015.