Horrible service

What a horrible company that is sending e-mail with reference number that non of their agents know anything about. Yet the number supp**** is their call centre number. Ontop of that they have been contacting us re-third party claim, yet their client has falsified information as NO accident happened. I was called by Abigail from Quest claims, and I sent her email as a rep from old mutual called me before and WhatsApped me and I sent her info. I need to get to the bottom of this before I start legal proceedings as my lawyer was cc'd in the communication.

This was the number on the email - ***