Horrible experience - waiting for my car to be fixed for 3 months only to be told it was supposed to be written off

I was involved in car accident on 8 October 2017. I was assigned a claims consultants who had never picked up the phone to speak to me, instead when I call the number provided for this consultant, it is unanswered. It is only emails that are responded to and in an “uncaring” manner. Feedback emails come once in a while, where even when I don’t understand something on the email, following up is difficult since the phone is never picked up.

On following up with the panel beaters, I was told that they would try get it done before year end in 2017. It is now the 3rd of January 2018 and my car is still not done and I will be missing 3 days of work, as I am waiting to hear if I will get this car at all. In addition, my car is being fixed in another province and it is simply difficult to move around in Joburg with a budget where I pay insurance premiums and Uber, which costs me approximately R200 per day. Following up again today, I am told that my car was supposed to be written off, 3 months of waiting for the car to be fixed!!! This is beyond ridiculous customer service.