Horrible After Claims Servie

Wow, what a horrible experience. I had 2 inverters connected in parallel and communicating with each other 100% but due to a lightning strike, one inverter blew. Old Mutual Insure sent someone ot to change the inverter, but the supplier from Josken installed a different inverter, with my original inverter and he assured me that it was communicating and working 100%. 6 months later, when i was installing my solar panels, 4 different suppliers advised that the inverters are infact not communicating with each other and that this is a huge fire risk. I immediately emailed the consultant from Old Mutual Insure, Vonani Sithole, and two weeks later, still no reply. I then called and spoke to her and she was on no help. I then called Josken, the supplier who installed the inverter and he tried to assist, but little he could do without any instructions from Old Mutual Insure. I called the Old Mutual Supervious, Laurita Van Tonder and to cut a long story short, she tried to help, but only at her convenience and at my inconvenience. She propsed to pay me out for the inverter and i must go and look for the new inverter as there is no stock, when i asked her how that is going to help me as there is no stock of that inverter and they were infact meant to change both inverters as the system was not compatable, her reply was thats the best they can do. So i have tio suffer due to Old Mutuals Suppliers issue. We are not even talking about alot of money, we are talking about R17k and she didnt care if i could get the inverter or not and didn't care that i had a report saying that this is a fire risk.

The supplier made a mistake and admitted to it, i purchased R70k worth of solar panels and now Old Mutual Insure is making their error, my problem. If i accept her settlement and i cannot get a compatible inverter, then its my issue as i accepted the settlement, this is so wrong.

She didn't care that there is a fire risk in my house or that i could be out of pocket due to their error and she advised me that she will not replace both inverters as i have to wait till June 2023 for stock to come in or i must source the inverter myself. She does not even understand that there is a huge possibility that if i get an inverter, it might not be compatible, but she is trying to pass the issue onto me to save R17k.