Highly disappointed - Car Insurance

<p>I am highly disappointed in the ‘NO” service received from Mutual & Federal. It is almost 1 month ago since my car was ******, and apart from being told that an accessor was appointed to the claim and a week later a new accessor, I have had NO OTHER FEEDBACK. I was told that the car had been recovered probably 2weeks ago and for the rest I am left hanging. I have myself to blame from switching my Insurance from OUTsurance to Mutual, what an unwise decision which has now costed me. I am angered at the fact that I need to pay Insurance yet there is NO service, even after lodging a complaint, all I got was the usual acknowledgement email, and still NO SERVICE!!!!</p> <p> </p>