Highly Disappointed

<p>As stated in my previous complaints to Mutual and Federal am not impressed with the service being provided by Mutual and Federal. Futhermore, the last complaint I laid at the complaints department I have not recieved any correspondence or apology.</p> <p>Now to my complaint, as my new assigned case worker was working my case, he informed me of new pieces of information I was not made aware of during my previous encounters with the previous case workers, regarding the retention of my vehicle. I was misled in terms of I was not made aware that I will have to 'buy' my car back from the insurance, rather I was told that the insurance will pay out the covered amount and I would have to fix the car at my own expense. So my previous advisor had said I should opt in for a retention, which I did. But I was never informed of any of the extra information like the salvage costs etc etc. So I'm asking for Mutual and Federal to rectify this as I'm sure all records from emails and recorded phone calls can attest to the points I am making. Again my other problem is that I also have been informed that the storage for the car I would be held liable for it if I would delay the process. But I did not give consent that the vehicle should be moved from WestRand to City deep. So I have been trying to retrieve my vehicle for the last 3 weeks and City deep says that the insurance has not given them the appropriate documentation to release the vehicle. With the previous complaint, I was told that the mistake is from their side, as there was no proper communication, but surely I should not pay for mistakes of poor job execution from their side AGAIN.</p>