RC
Rogers C
1 reviews | Active since Mar 2012
15 May 2025, 15:16
High premium and excess with poor service
Kept giving me the run around, first saying that my phone was repaired and then when I tried to collect I was told that it hasn't been repaired.. Not worth the premium they charge as the excess is 3 times more than the cost of the repair
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
16 May 2025, 08:53Dear Rogers
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 May 2025, 08:53
Official
Dear Rogers
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement