Help cannot log a claim and need to phone around to get a system issue sorted!

Item: Old Mutual Insure
Rating: 1
Author: Kim V

Help - I cannot log a claim! Called old mutual (who towed my car this morning with required details to log a claim. Old mutual said something is locked and I must call BJT. I was then referred to Universal call centre who cannot connect me to the Old Mutual portion. I urgently need this logged as no car = no work = no pay!

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Replies (1)

Old Mutual Insure's replyOfficial

14 Jul 2025, 07:42

Dear Kim De Villiers

Complaint about service

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.

We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.

Yours sincerely
ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT

Old Mutual Insure's reply14 Jul 2025, 07:42

Official