Hello Peter, I am very disappointed and ashamed how the so trusted giant entity can be humiliating like this. 1stly the car accident occurred on the 18th of May 2026, yet until 9th of June 2026 they haven't resolved their claim adequately so. 2ndly I had

2ndly I had to run around pay for panel beaters' assessors to come inspect my vehicle at my position because my car couldn't drive in that condition, when they've requested 2 quotations so that they can proceed with my claim. Time and again I had to call them to hear how far is the process because everytime after emailing them back filled forms, there is no acknowledgement of receipt from their side which I requested, only Mr Hlatshwayo did so. Thirdly and last which is the most embarrassing, they finally decided on the settlement offer of the claim. Out of the two quotations that was validated, they opted not to fully pay any but instead they summarized their conclusion as that " my car was uneconomically repairable" (what a sneaky way of finding ways not to make a full settlement of either of the quotation validated). They instead formulated a way of meeting their costs and not mine, that was taking the current market value of the car and minus it with the salvage (current market value after accident). I was particularly well with it but they further deduct a 40% on that amount claiming its for merits I didn't cover on the situation, when they even failed to settle any of the validated quotations.