CB
Christo B
1 reviews | Active since Sept 2009
13 May 2022, 10:10
Greedy Old Mutual Insurance
The day has come where I have finally decided to dump you as my insurer. For years, you had the information on my vehicle, yet, you now decide not to pay for damage on the towbar. The vehicle was bought with a towbar...The original Nissan badge, with the barcoded plate, is still on the vehicle. Also, you had seen previous photos of the vehicle, clearly showing the towbar and you didnt query the towbar??? Even after the dealer confirmed that the vehicle came out with the towbar, which in this instance is not a requirement to specify it, you still dont want to approve repairs on a plug, which would be R200 at the most. So.....seeing that you are so greedy about your R200, compare it to losing my monthly premium of R1300. Enjoy your R200
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Replies (4)
Old Mutual Insure's replyOfficial
13 May 2022, 11:06 Dear Christo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply13 May 2022, 11:06
Official
Dear Christo Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
CB
Christo B's updateReviewer Update
13 May 2022, 11:24Dont bother to investigate. My claim was sent in almost 2 weeks ago. You had enough time to do a proper investigation. If you had done your work properly, you would have noticed that the towbar itself, had ZERO damage. Let me investigate it for you and give you my findings: Only the plug needs to be replaced, which would have been a maximum of R200. Better yet, a replacement of the plug cover, which is a cost of R40, would have been acceptable. Its the principle of you not approving such minimal repairs, that I dont understand. So, if you are so greedy in saving this R40 - R200 expenses, in trade for a monthly premium of R1300, I seriously question how you can still offer insurance cover. Somewhere, someone cannot do their maths.
CB
Christo B's update13 May 2022, 11:24
Reviewer Update
Dont bother to investigate. My claim was sent in almost 2 weeks ago. You had enough time to do a proper investigation. If you had done your work properly, you would have noticed that the towbar itself, had ZERO damage. Let me investigate it for you and give you my findings: Only the plug needs to be replaced, which would have been a maximum of R200. Better yet, a replacement of the plug cover, which is a cost of R40, would have been acceptable. Its the principle of you not approving such minimal repairs, that I dont understand. So, if you are so greedy in saving this R40 - R200 expenses, in trade for a monthly premium of R1300, I seriously question how you can still offer insurance cover. Somewhere, someone cannot do their maths.
Old Mutual Insure's replyOfficial
13 May 2022, 11:45Dear Christo
this complaints matter was only received today therefore i did not have time to investigate you complaint as i only received your complaint today.
Yours sincerely Consultant: Complaints Claims | People & Brand
this complaints matter was only received today therefore i did not have time to investigate you complaint as i only received your complaint today.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply13 May 2022, 11:45
Official
Dear Christo
this complaints matter was only received today therefore i did not have time to investigate you complaint as i only received your complaint today.
Yours sincerely Consultant: Complaints Claims | People & Brand
this complaints matter was only received today therefore i did not have time to investigate you complaint as i only received your complaint today.
Yours sincerely Consultant: Complaints Claims | People & Brand
CB
Christo B's updateReviewer Update
13 May 2022, 11:55I have lost all faith in Old Mutual and will be switching my insurance soon. As soon as I have reviewed all the different quotations, I will inform you. If Old Mutual can be so greedy about R40-R200, then I dont want to risk my insurance with Old Mutual. In the end, you will loose much more than just R40-R200, which you so badly want to hold on to. It does not matter if you only received a complaint today. My claim itself was sent in last week already. Whoever you used as your assessor, does not have a clue what he/she is doing and in the process, ensured that you are losing clients.
CB
Christo B's update13 May 2022, 11:55
Reviewer Update
I have lost all faith in Old Mutual and will be switching my insurance soon. As soon as I have reviewed all the different quotations, I will inform you. If Old Mutual can be so greedy about R40-R200, then I dont want to risk my insurance with Old Mutual. In the end, you will loose much more than just R40-R200, which you so badly want to hold on to. It does not matter if you only received a complaint today. My claim itself was sent in last week already. Whoever you used as your assessor, does not have a clue what he/she is doing and in the process, ensured that you are losing clients.