Great service went slow service went no service

Old Mutual (Mutual amd Federal) have a name for being the best in the business - and I agree with this until you need to make a claim. Once you've submitted a claim, the whole picture changes and service does not seem to be a priority.<br> <br> I have made a claim for house goods that were ****** 3 weeks ago and still not received my insurance money to replace the ****** goods. I was first promised that this would be sorted within a week. We are now 3 weeks later and nothing.<br> <br> The worst part is that no one seems to want to communicate with me and update me on the process.<br> <br> I have absolutely no idea when or if I'll ever be paid the money that I am due and which is rightfully mine!<br> <br> I am frustrated and really disappointed in the service being provided!<br> <br> If you are considering any type of insurance, please read this!<br> <br> Finally, I have to admit that there are 1/2 personnel who are willing to help, but this has still not made any change to the situation that I am in. <br>