MM
Mkhuseli M

1 reviews | Active since Nov 2012

10 Feb 2015, 08:57

Great Service

I called M&F on behalf of my mother when she hit with additional Excess without any rational risk management principles app**** 5 times and I was about to take up the issue with the Ombuds. Enter Leila and she not only assisted but made sure she gave feedback at all times. Not only did she save business and the company's, name, she gained more business. Due to her diligence and sensitivity ( the plan owner is a pensioner), my mother has decided to move her vehicle to M&F. Well done Leia, you deserve and award. - Mkhuseli <br>

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply10 Feb 2015, 09:22
Official
Hello Amakhushe,

Thank you for the outstanding feedback,

We shall certainly advise the relevant line managers and ensure that Leila Masiye is recognised for their customer orientated service.

Thank you

Kindest Regards
Customer Experience
Mutual & Federal