KK
Koketso K

1 reviews | Active since Jul 2018

04 Oct 2024, 15:03

Great cstomer service from Muhammed Dabhelia

I want to take this moment to share my experience about the service I received after logging a complaint regarding an unauthorized debit order with Old mutual Insure, Muhammed stepped in and took accountability in making sure that was query was resolved, he called me and listened to my query and went an extra mile to make sure I get refunded a full amount, it is people like Muhammed who give us hope in believing that good customer service really exist, keep it up "Mu" Old mutual is truly blessed to be having an employee like you, your efforts were noticed and you deserve a phat bonus!!!

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply07 Oct 2024, 13:17
Official
Dear Koketso 
 
Thank you for the wonderful compliment, we will pass this on to the relevant department and individual.
  
Warm Regards 
 
Assessor: Complaints & Continuous Improvement