Frustrating Claim Process

The claims process is really frustrating. I have logged a claim for a really minor car damage and they are taking forever to approve and process the claim. Their approved suppliers are badly rated and do not submit the qoutes on the system which delays the whole claim process. The consultants are not helpful either, all they can say is that they can't do anything of the panelbeaters doesn't submit the qoute. It's their approved panelbeater for crying out loud, why must I suffer for the incompetence of their panel beater??? A small claim take close to a month to resolve? This is very disappointing and frustrating. Please process and approve my claim so that I can get the car fixed.