Frustrated client

On the 10 of October we were affected by the storm in durban, we contacted our home insurers the same day and I was told they would send contractors to do a temp repair.our roof ceiling and other parts of our home were damaged in the storm, the temp repair was only done on the 12th of october, the temp repair was a few sand bags and tarp that was placed on 1 part of the roof were we experienced alot of water coming into my home.This temp repair was ineffective, I called auto and general to advice them that the temp repair was not working and to send the contractors to assist because rain was still getting into my home.On the 13 of October a contractor/assessay named Christian from digi call was called to assess the damages.on the same day at approximately 16 45 PM I received a call from a man from auto and general advising that he is coming to assess my property as a loss adjuster.On the 15th of october amaan arrived at my property at approximately 10 am .Several homes were damaged during this period however the company was able to send 2 assessors in a short space if time especially when the second assessor stated that he is a loss adjuster, however during his assessment of the damages he stated that he is a car assessor and not a home assessor he is just helping the company as they are very busy after assessing the property he asked my wife and I how much we would estimate the damages , we are not contractors to know the cost or repairs of the damages, he also was very unsure as to whether our tenant needed a separate home insurance for damages in the granny cottage.never have I heard of tenants having independent home insurance before and to date he is still getting back to us with this information. I have made numerous calls to auto and general with pathetic service to say the least.eventually an assessor by the name of R NAIDOO contacted me to say he was handling the matter, he was to provide feedback but never did , during the course of the week I tried calling R NAIDOO for feedback, I was able to get a hold of him on the 23rd of october and he told me he was awaiting the quotation from the contractor Christian from digi call, he was ro call Christian the same day and get back to me however he only called me on the 23 of october to say that he just awiating the roof tile quotation from Christian, during this time we still had rainfall and water continued to come into my home.I received an sums from the company that did the temp repair stating that at 12 they will be at my property to do a second temp repair on the 23rd of october they never showed to date, I phoned auto and general to query why the contractors never show up to do the temp repair , they weren't able to get a hold of them, in my frustration I cut the call because of the extremely poor service.on the 24th of october I phoned to query to the status of my claim and the call centre agent was of no assistance, I requested to speak to a manager and was told I will recieve a call from the manger within 2 hours, when I did not receive the call within the 2 hours time frame , my wife contacted auto and general herself and spoke to haley arendse , due to her dissatisfaction she requested to speak to a manger within an hour, the manger alena pillay never contacted my wife so she called back, after holding for a long time she was transferred to a manger named jan eld a who advised her on a lengthy call that our claim was rejected due the damages being caused by wear and tear, jan eld a stated that the water was coming through the cracked tiles on our roof and the roof tiles were cracked due to wear and tear and not by the storm, I would like to know after 2 weeks with us phoning them continuously auto and general we were informed that our claim was rejected due to cracked tiles, as stated it is evident thathat the tiles is cracked due to wear and tear then please explain to me why it took 2 weeks with our follow up to yell us our claim is rejected by the cracked tiles that they determined are damaged from wear and tear in the photographs that they seen also why did R NAIDOO advised me that he is waiting for quotes on the material from the contractor if our roof is wear and tear damage auto and general is a ******* company.on the 24th October Jenalda advised that she will send a 3rd assessor due to our dissatisfaction although the claim is still rejected, we are still waiting for the 3rd assessor to come through, auto and general send assessors and loss adjusters to **** clients from their claims , I will hold auto and general personally responsible for the further damages on my property or any injuries to my family, my kids are sleeping in a room that is affected by the rain , they are currently writing exams and have sleepless nights because we are unsure of the safety of our lives, there is no consideration , compassion for humanity, they are heartless and inconsiderate towards the safety of their clients, I am absolutely appalled by the service I am getting from auto and general, I have never complained about my premiums at any given time, but this is not acceptable in any way.