Formal Complaint Regarding Unprofessional Conduct of Mr. Timothy Joseph

I am writing to formally express my dissatisfaction and concern regarding the conduct and attitude of Mr. Timothy Joseph, Team Leader: Fast Track Non-Motor, in his communication with me.

The type of response reflects a lack of professionalism, poor customer service, and an unwillingness to engage with clients in good faith. As a paying customer, I expect my concerns to be taken seriously—not brushed aside with a generic and rigid response.

This kind of treatment is not only disappointing but also undermines trust in Old Mutual's commitment to fair and ethical customer service. A team leader should demonstrate empathy, professionalism, and a willingness to assist—especially when a customer is dissatisfied or raising valid objections. I am requesting that this matter be formally reviewed, and that appropriate internal action be taken to ensure that other customers are not subjected to similar treatment. Furthermore, I would appreciate a response from a different representative or senior manager who is prepared to engage meaningfully and respectfully on this matter. I trust Old Mutual will take this complaint seriously and take steps to uphold the standard of service your clients expect and deserve.

Paul Koopman