First time trying to use the Swift Care Service

During a storm our dog managed to break a window, trying to get inside. Thankfully he was fine. My wife called me at work and I decided that instead of rushing home to replace the glass I would try use Swift Care, Mutual & Federals emergency one stop call centre. They told me that the call out and one hours labour was covered and that I would only have to pay for the required glass. I agreed. They said they would get PG Glass to come out and repair the window. Hours rolled on by, without any action. They eventually called in the evening and said they would chase up PG Glass the following morning. <br> <br> Again, nothing happened. PG Glass then called to request the authorization code, which I didn't have since Swift Care was handling the call out. I called Swift Care explained what was happening, they said they would sort it out. A couple hours past. I called again, explained again. A while later PG Glass phoned and said they could next assist in a weeks time. I obviously declined. Swift Care called again. I explained the latest development. They said I should call somebody else and claim it back. This service is the definition of a waste of time. Thankfully this wasn't a real emergency.