JT
JOHN T
1 reviews | Active since Jun 2009
16 Feb 2021, 09:34
False promises of savings
I signed up for the Drive Less UBI and on 19 January 2021 I was informed by letter that I had saved R89.04 on my policy that this would be deducted off my next month's policy. The February policy debit went through and this amount was not deducted. What was deducted was 0.84c
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Old Mutual Insure's replyOfficial
16 Feb 2021, 09:40Dear John
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply16 Feb 2021, 09:40
Official
Dear John
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand