Failure of management structure

Having browsed through a number of complaints on Hellopeter, it is evident that there are serious problems within the management structure of this company.

Having submitted a 3rd party claim through to the relevant department, I was met with the most repulsive attitude which I have ever experienced within the insurance industry. Sue-Nelle was blatantly rude, dropping the phone on me on multiple occasions. Ronell Harvey picked up on the matter and it appeared to gain some traction until it was referred to the Team Leader: Liabilities, Imraan Govind.

We were advised that the matter required 60 days to finalise and upon following up, we were requested to resubmit documentation for the 4th time! Imraan appears to be avoiding all contact as they have been in 8 different meetings over the last 3 days, never available thereafter.

I am of the opinion that should Old Mutual Insure not shape up, they will fail to maintain what has been a household name in the insurance industry going forward. Bare in mind that TCF requires them to conduct themselves in a particular manner!