BM
Bongane M
1 reviews | Active since Jan 2026
18 Jan 2026, 16:22
Fail to assist me for months
Claim number *** Incident date 19/05/2025
"Warning: Old Mutual Insurance (***)
Terrible experience! Incident happened on 19 September 2025, and still waiting for payment. Unresponsive and unhelpful. Would not recommend.
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Old Mutual Insure's replyOfficial
19 Jan 2026, 07:40Dear Bongane
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 Jan 2026, 07:40
Official
Dear Bongane
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement