Extremely slow service with bad attitude

I had a fender-bender accident on Friday afternoon.I logged the accident with M&F immediately.The pathetic service that followed included:<br> #No assessment of vehicle by Tuesday afternoon (current point in time) the following week!<br> #Rude service from Nathalie Rhode on the phone where excuses such as didn't have my details was made. <br> #As a client they should have my details, which was also stated on the forms I submitted! - was rectified at least by her manager Louis who offered better and more proactive service<br> <br> I am seriously concerned about M&Fs ability to handle claims efficiently and initiate the process of assessment speedily, to delivery to appropriate repair center, to actually receiving my vehicle back timeously.<br> <br> I would love to be pleasantly surprised and see my vehicle returned to me by a reasonable date.