Extremely poor customer service

I've been trying since 08h00 this morning to get into contact regarding a motor vehicle claim, I've been given the run around for far too long. The call centre agents do not pick up, the switchboard operators keep transferring me to people who transfer me to someone else, this keeps going on until I get transferred to a number that just rings. I've been given the direct line to a team leader (Fazlin) who has not answered any of my attempts to call. At the inflated premium I pay for insurance i expect far better service. Absolutely disgusted. Poor customer service is a gross under statement as that would imply that I have received some service at all, I have had no assistance since being assigned my claim number.