Extremely Poor Communication and Delays Regarding Overhead

Subject: Extremely Poor Communication and Delays Regarding Overhead Claim – Old Mutual

I am extremely disappointed with the lack of communication and service received from Old Mutual regarding my overhead claim.

My claim has been outstanding for several months, and during this entire period I have received little to no feedback, updates, or meaningful communication from anyone handling the matter. Despite numerous attempts to follow up, I am continuously left without answers or any indication of when this issue will finally be resolved.

As a client, I expected professionalism, transparency, and regular communication, especially with a matter as important as an overhead claim. Instead, I have experienced unnecessary delays, frustration, and complete disregard for my concerns.

It is unacceptable that a company of Old Mutual’s size and reputation can leave a client in the dark for months without proper feedback or accountability.

I am requesting:

Immediate feedback on the status of my claim. A clear explanation for the prolonged delay. A definite timeframe for resolution. Better communication and client service going forward.

I hope this complaint receives urgent attention and that Old Mutual will finally take responsibility for resolving this matter promptly and professionally.