VM
Vusi M

1 reviews | Active since Jul 2015

06 Mar 2017, 23:26

Extremely disgusting

<p>I had an accident with someone whose company car uses mutual and federal insurance via RBS brokers. I was asked to submit quotes which I did on the 24th of January. It took a lot of phone calls and emails to actually get an assesor to asses the vehicle which was eventually done on the 25th of February.</p> <p> </p> <p>Since then I have been completely ignored and nothing is being communicated to me at all. I send emails with no feedback and it very frustrating . I never knew that Mutual and Federal is such a bad insurance company. Seriously disgusting!!!</p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply26 Apr 2017, 11:07
Official

Thank you for bringing the matter to our attention.

Please be advised that due to technical errors experienced, we were unable to respond and acknowledge your complaint. Should your complaint, still be outstanding, please write to us on ***.

Regards,

Customer Experience team

Best regards,