Extremely Disappointed with Old Mutual's Handling of My Claim – Claim No. ***

I am extremely disappointed with the way Old Mutual has handled my recent insurance claim. I have been a loyal and paying customer for many years, and I expected better service and responsiveness.

Following storm damage to my home in Mthatha on the 10th of last month, I submitted my claim promptly, including video evidence clearly showing the extent of the damage, especially the leaking roof. Despite following all procedures and reaching out multiple times via email and phone, I received minimal assistance. A surveyor was only sent out three weeks after I logged the claim, and to date, the matter remains unresolved.

The lack of communication and delayed response have left me feeling frustrated and unsure of what steps to take next. My claim number is ***, and I sincerely hope this matter is escalated and resolved as soon as possible.