Extremely disappointed!!!!

I am extremely disappointed with the level of service I have received regarding my request to update my banking details. For the past month, I have sent multiple emails and made several phone calls in an attempt to resolve this matter. Each time, I either receive no response or I am left waiting on hold for extended periods with no assistance. This lack of communication and action is unacceptable. Updating banking details is a basic administrative request, yet it has not been handled despite repeated follow ups. This raises serious concern about how efficiently and reliably more critical matters such as claims would be handled.

Sies!!