Extremely bad service!!! 😡

Extremely unhappy with the service I have received from old mutual insurance.On the 22nd of December I lodged a claim with then which to date has not been resolved. I have been given the run around, get promised a callback however receive nothing. I have been dealing with a Snethemba Manyoni as well as a Karmen fletcher and have received no joy... Old mutual advises my claim has been rejected yet have not provided a reason in writing as per my request multiple times!!! After expressing my frustration and dissatisfaction Snethemba then sends me an email advising the claim will be paid out, confirmed the amount and banking details(still no decline reason however they now say they going to pay) I then queried again to day 20.01.2022 when will the claim be settled only to receive an email that the "system is not allowing them to pay out" and they will have to decline if they cannot resolve the issue!!! How do you not provide a reason for decline then confirm on email the claim will be paid and then give and excuse of system issues literally under 24 hours later???? By far the worst experience I have ever had. I left my previous insurer in good faith as I have other policies with old mutual..... I have recommended them to so many of my family members of which I regret because the service is extremely unprofessional..... I have not received a follow up call or email to be kept in the loop I keep doing all the calling. I Will never recommend this insurer to anyone they lack emothay toward their client and sense of urgency.... Their constant delays have resulted in a loss of income for me😡as I am unable to proceed with the repairs to my property