DW
Den W
1 reviews | Active since Jul 2021
10 Jan 2024, 08:19
Exorbitant premium increases without adjusting insured valuations by Old Mutual Insure
Old Mutual Insure has a practice of passing exorbitant YoY increases on premiums without also increasing the underlying insured values on the items insured. This obviously dilutes the value of your policy tremendously. They increased my comprehensive insurance premiums with 37% and then when I complained indicated the will reduce it to 24.8% which is still completely out of line. I had no claims for past 12-24 months. The also underlying insured values remained unchanged. I am not sure what they are busy with but I suspect they are doing the same for all their clients so watch out!!!
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Replies (1)Old Mutual Insure's replyOfficial
10 Jan 2024, 10:36Dear Den
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply10 Jan 2024, 10:36
Official
Dear Den
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
