Exceptional Service from Old Mutual Insure Roadside Assist

When my car unexpectedly refused to start, displaying the vague message “Check Protection System,” I initially attempted to contact my vehicle manufacturer’s roadside assistance. After over 20 minutes on hold with no response, I turned to my broker, Elmarie at Ca***uard in Gqeberha, who immediately referred me to Old Mutual Insure Roadside Assist.

The experience was exceptional from the first moment: my call was answered in under a minute, my details and location confirmed by the 5-minute mark, and a technician was dispatched and at my side within ten minutes of the initial call, and at the 15-minute mark I was on my way to get a coffee at my favourite spot. In a time of stress, their professionalism, promptness, and seamless handling of the situation stood out.

I’m deeply impressed and sincerely grateful. Service like this reflects a calibre of support one hopes for but rarely encounters. Well done, Old Mutual Insure, and thank you.