oM
onkabetse M

1 reviews | Active since Feb 2014

12 May 2015, 09:06

exceptional good client service by Broker Papi Moi

i was driving to work on N14 and a truck passed me with stones hit my windscreen. i informed my broker Papi Moiloa about it and he assured me it will be sorted. 10 min later i received an sms from the dealer with ref number that my claim has been processed and within 30min a call from the windscreen company to make an appointment with me.<br> what an excellent client service from my broker, he treated me with respect and i felt like a queen. he goes all out to make his client happy. i would refer anyone to him at any given time. and again thank you to Mutual and Federal for their consistant great service.<br> i guarantee you a great word of mouth marketing Mr Moiloa

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply12 May 2015, 09:19
Official
Hello OnkabetseMoiloa,

Thank you for the outstanding feedback,

We shall certainly advise the relevant line manager and ensure that this individual is recognised for their customer orientated service.

Thank you

Customer Experience Mutual & Federal