EXCEPPTIONALLY TERRIBLE CLAIMS SERVICE

Honestly, OMI deserves no rating at all! For an established company, they have exceptionally poor claims clients service. I logged a claim via their app on Friday 10 June (and uploaded the pictures) for a ****** copper pipe and one other item on our geyser. I logged on the app twice and both times I didn't get a claim number. No one got back to me in the times allocated in the app message. I called on the 11th to log a claim. They could not pick up my in app claim notification. Plumbers were sent on Sunday and a report I believe was sent through to the insurer. On Tuesday 14 June , they call me to update. I was travelling and gave them an alternative number to call. They clearly refused my instruction as they did not call the person I had asked them to. They called me again on Tuesday to ask me for a case number for the ****** pipes. They could have told me they would need this when I first registered the claim but nope they useless and did not. I had a case number ready by Wednesday and true to form they did not call to find get the information- heck they have my email and number! At this stage they could have just sent a smoke signal! Nonetheless, I called on the 16th and the entire claims team was not working. Managed to get consultant on the emergency home assistant side she said she will send an email with my case number. for a whole week I am without a geyser! This is BS service honestly! Friday, Saturday, Sunday and now Monday midday no response! How terrible can a service be? This is completely shocking! The honestly deserve a negative star!