KN
Kagiso N

1 reviews | Active since Sept 2013

20 Apr 2015, 17:05

Excellent Service from Mutual & Federal

I would like the commend the excellent customer service i received from Mutual & Federal after i've lodged a complaint with Hello Peter when my claim was not attended to by MTN SP for almost 4 months.<br> <br> After MF received my complaint, they contact me and the consultant by the name Nnyana ****tswa, a Consultant: Complaints General : Brand, Customer & Transformation who handled my complaint from day 1 until the end was very good, well mannered, i received everyday updates as to how far the process is with the service provider and often push the service provider to attend the complaint as quick as possible.<br> <br> I'm very happy my claim is now settled <br> <br> Continue doing this splendid service.<br> <br> Regards,<br> <br> Kagiso

0
Replies (1)
Old Mutual Insure
Old Mutual Insure's reply21 Apr 2015, 09:13
Official
Hello KagisoN55,

Thank you for the outstanding feedback,

we shall certainly advise the relevant line manager and ensure that Nnyana ****tswa is recognised for her customer orientated service.

Thank you

Kindest Regards
Customer Experience
Mutual & Federal