Excellent service by Old Mutual Insure

I locked my keys in my car on 2 April 2020. I phoned the call centre and they said they will phone me back in 10 minutes with a service provider but that I should take into consideration the lockdown and that I might have to wait longer for the service provider to come and addisy me. The service provider phoned me within 5 minutes to find out exactly where I was and then informed me that he will sent someone to assist me

The call centre phoned me back and I informed them about the service provider. They phoned me again within 10 minutes to find out if I have been assisted and I informed them that I was still waiting they phoned the service provider and phoned me again to say that he was 5 minutes away. After the door was opened and I was assisted the call centre phoned again to enquire if everything was okay and if I was safely on my way

The fact that they were so calm and phoned regularly to keep me updated help a lot to keep me calm. The service I received was excellent.