JZ
Jeanette Z
1 reviews | Active since Dec 2015
03 Apr 2025, 00:26
Enquiry date 18 March
Enquiry date 18 March. I called on 2 April after numerous follow-ups. The information received is not what I requested. Questions ignored. Shocking service. Loss ratio incorrect. Unpaid claims included which is incorrect and not fair.
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Old Mutual Insure's replyOfficial
04 Apr 2025, 12:51Dear Jeanette Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply04 Apr 2025, 12:51
Official
Dear Jeanette Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement