Eish

I phoned them to cancel my insurance. I told then I've already signed up with someone else due to their expensive premiums. The agent asked if I will give them another chance if the can give me a better premium. I AGREED. They sent me a schedule stating a better premium. About a week ago I rep**** on their email asking to put the new premium and cover in place for 1 May as im covered currently with another insurer and I reversed my premiums with old mutual. Just to find out today, they never cancelled my policy. And also did not reinstate in for 1st of May.

If you offer help or trying to retain a client, at least keep you "potential" client in the loop.

I want to know if the policy is now in place for 1 May with the lowered premiums, if not, cancel everything.