Double Standards .

I am currently insured with M&F .I have business insurance that covers all business risks,<br> My laptop bag was ****** which i keep my Laptop and business hand held scanners .<br> <br> After i claimed over a month later i got a letter stating my laptop claim is accepted and awaiting payout. However theres not enough proof that my bag was ****** so they cant pay out my scanners.all these items was in one bag , the same Van,the same time.Clearly they wanted to pay the small amount but didnt realise the value of the scanners.<br> Whats the use of paying for insurance under all business risk ,when only 50% of your claim is paid ,and the other 50% M&F requests cctv .<br> ARE YOU AWARE THAT WE ARE IN SOUTH AFRICA. <br> HOW DO YOU APPROVE 50% OF THE CLAIM AND THE OTHER 50% FALLS UNDER NOT SUFFICIENT PROOF???<br> <br> <br>