LD
Lyn D
1 reviews | Active since May 2015
24 May 2022, 15:55
Don't insure with Old Mutual.
After the disasters we've experienced in Durban over the last month Old Mutual have refused to pay out on 2 policies that I know of as the policies excluded landslides and fallen walls. Surely this shouldn't apply to property that has been standing for 20 years or more. These are not roughly structured properties but in a middle-class area. A woman lost her life on the one property. This was an act of God and not normal. I feel that Old Mutual are a bunch of ****** and have no regard for the pain and suffering of home owners.
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Replies (1)Old Mutual Insure's replyOfficial
25 May 2022, 10:02Dear Lyn
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply25 May 2022, 10:02
Official
Dear Lyn
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Consultant: Complaints Claims | People & Brand
