Don't Insure with Old Mutual

my mother has been a client of Old mutual insurance for the past 12 years, however the claims process is shockingly pathetic. We logged a claim 2 weeks ago, was told to source a replacement appliance and now find it impossible to speak to the claim's consultant. Apparently, the only person in the company that can help us is Cynthia Nkosi. We have left numerous messages for her in the last week, and are yet to receive call back.