Don't insure with Old Mutual

Item: Old Mutual Insure
Rating: 1
Author: Cindy R

First time logging a claim and calling today twice was holding for 20 then 30minutes until I hanged up. Unacceptable

Helpful (0)

Replies (3)

Old Mutual Insure's replyOfficial

21 Mar 2018, 13:15

Dear Cundy

Thank you for the review.

Our call Centre’s are not open today due to Human Rights day (public holiday).

We will contact you tomorrow during office hours.

Regards

Brent Sellidon

Old Mutual Complaints Management

Old Mutual Insure's reply21 Mar 2018, 13:15

Official

Dear Cundy

Thank you for the review.

Our call Centre’s are not open today due to Human Rights day (public holiday).

We will contact you tomorrow during office hours.

Regards

Brent Sellidon

Old Mutual Complaints Management

Cindy R's updateReviewer Update

22 Mar 2018, 08:52

First of all my name is Cindy. And not ONCE did it state on your IVR your offices are close. It said you had high call volumes. Have someone call me TODAY

Cindy R's update22 Mar 2018, 08:52

Reviewer Update

First of all my name is Cindy. And not ONCE did it state on your IVR your offices are close. It said you had high call volumes. Have someone call me TODAY

Old Mutual Insure's replyOfficial

22 Mar 2018, 14:18

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

Old Mutual Insure's reply22 Mar 2018, 14:18

Official