KR
Kim R
1 reviews | Active since Jul 2018
07 Oct 2022, 16:40
Don't even bother
If I could give this service provider a minus rating I would!! Their service is absolutely pathetic. Claiming 3rd party after 1 if there clients collided into a cyclist on a electric bike (a bicycle). I've been asked umpteen times for the vehicle registration papers 🤬 The vehicle insurance papers 🤬 Now - my claim has been rejected because my affidavit does not state that the *vehicle* is uninsured?!!! What? The bicycle is insured for theft - not for being destroyed by a motor car in a collision
I just can't!! 2 month later!! If it were funny this would be such a joke
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Replies (2)KR
Kim R's updateReviewer Update
07 Oct 2022, 12:17Thank you Thabiet.
I really can't cope with this backwards and forwards anymore.
My father has just passed away and I am still having to deal with scripped responses that make absolutely no sense
I really can't cope with this backwards and forwards anymore.
My father has just passed away and I am still having to deal with scripped responses that make absolutely no sense
KR
Kim R's update07 Oct 2022, 12:17
Reviewer Update
Thank you Thabiet.
I really can't cope with this backwards and forwards anymore.
My father has just passed away and I am still having to deal with scripped responses that make absolutely no sense
I really can't cope with this backwards and forwards anymore.
My father has just passed away and I am still having to deal with scripped responses that make absolutely no sense
Old Mutual Insure's replyOfficial
09 Oct 2022, 19:42Dear Kim Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply09 Oct 2022, 19:42
Official
Dear Kim Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement