Dont care attitude -third party claim ***

On the 13th of February 2016, Mrs pillay, who is a client of Mutual and Federal drove into my vehicle in traffic. I had made contact with her insurance broker on the 15th February 2016. on the 22nd February I was given a contact number for your claims department, I was told be the lady handling the matter that all my documents were submitted and everything was on file.<br> I am unable to drive my vehicle and I do not have access to another vehicle and it is quite inconvenient. I am really disgusted as to how this is being handled. Your client was the cause for the damage to my vehicle yet her vehicle has been repaired already. Its been a month and my vehicle has not even been assessed nor have you even contacted me to make arrangements. Is this how you treat all your third party claims? I would expect more from Mutual and Federal! It is embarrassing that an organization of your magnitude in South Africa just adds to the lack in service delivery as this is not the first bad experience I am having with Mutual and Federal.