Do not use them. You’ll be left out of pocket and on your own.

Dealing with Old Mutual Insure has been one of the most frustrating and costly experiences I’ve ever had.

After my home was damaged due to the negligence of a company called Express Holdings (insured by Old Mutual Insure), I spent weeks begging Old Mutual to send an assessor. Despite multiple emails, phone calls, and clear communication that I was moving house on 29 March and urgently needed repairs completed beforehand, they failed to act.

When they finally sent someone - more than a month later - it was too late. I had already been forced to carry out the repairs myself. Now they refuse to cover the cost, even though their delay is the only reason I had to take action.

The entire process has been marked by delay, deflection, and a complete lack of accountability. Their service is slow, evasive, and deeply *********. If you’re considering using Old Mutual Insure - don’t. They make things harder, not better.