Distasteful service delivery from OLD MUTUAL 124

I am a loyal customer with Old Mutual for over 20 years and have never defaulted on my premiums. I have recently put in a claim of loss and have found the services awful and disappointing. The matter was reported to SAPS and procedures were followed accordingly. Old Mutual however is refusing to pay the amount of loss. This is appalling as Old Mutual is recognized as a well established blue chip company and one would never expect such a pathetic service delivery of this nature. I feel ****** for not being compensated of what is rightfully mine. I wish for Old Mutual to contact me ASAP to resolve this issue in a positive manner. RENNIE PILLAY ***