Dissatisfied with the ethical conduct of Telkom and Old Mutual Insure towards customers

Had a very bad experience with Telkom and Old Mutual Insure. Bought a cellphone device and was convinced to take insurance in case of any damage or theft, after securing me, as a client, months later my phone dropped and the screen cracked. Both these service providers are no where to be found, none of them want to take responsibility of a device that was booked in and no feedback after months of taking it. The repair process has taken far more than their own prescribed days and no feedback. However, I've been paying the full subscription for the contract and the same insurance. My experience with these two service providers has been very poor and I would not want to be link to any of them anymore, its actually ********* to take clients money and not provide a service obligated to in accordance to the contract. I would actually give them less that the 1 (one) star if possible. Telkom Cradlestone Mall and Old Mutual Insure, your service is really poor.