NM
Naledi M
1 reviews | Active since Aug 2024
26 Aug 2024, 19:33
Dissatisfied
I’ve put in a claim and I have not received a response. It’s almost a month. If I don’t call nothing is said to me. If I call. I know I must wait 15 minutes before I speak to anyone and if I manage to get through to anyone the only thing they tell me is my claim is under validation. The staff is not friendly. The one time Bianca hung up on me while I was talking on the phone.
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Old Mutual Insure's replyOfficial
27 Aug 2024, 10:22Dear Naledi Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply27 Aug 2024, 10:22
Official
Dear Naledi Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement